user adoption

Training comes at the end of the plan, when the budget is stretched, and it is often the first line to be cut. Yet it decides whether Business Central is adopted or bypassed. This article describes the symptoms after go-live, their costs, their root causes and an approach built on key users and on the company's real data.

​Change management determines the success of an ERP project. Without a tailored strategy, passive resistance, parallel maintenance of legacy processes, and data entry errors compromise data quality and overall productivity. Involving users from the outset, training teams, and appointing business ambassadors ensure system adoption while safeguarding workplace morale.