change management

Training comes at the end of the plan, when the budget is stretched, and it is often the first line to be cut. Yet it decides whether Business Central is adopted or bypassed. This article describes the symptoms after go-live, their costs, their root causes and an approach built on key users and on the company's real data.

In any project, silence is an underestimated risk. Teams agree in meetings but withhold the truth out of fear, resignation, or misplaced loyalty. This silent compliance bias distorts your perception of reality and can be costly in the long run. How can you detect it, understand it, and, most importantly, overcome it?